cv666 live Privacy Policy

This privacy policy applies to all services and activities of the cv666 live platform. In this document, "we", "our" or "platform" refers to cv666 live, and "you" or "user" refers to every individual who uses our services.

cv666 live operates online gaming and sports betting services for users in Bangladesh. When you use our website, create an account, or use any of our services, you agree to the terms of this privacy policy.

This policy is a supplementary document related to our Terms and Conditions. Both documents define the mutual rights and responsibilities of you and us regarding the use of our services.

cv666 live collects user information from various sources and through various methods. The types of information collected and the methods of collection are described in detail below.

2.1 Information Provided Directly

Information you provide directly during account registration and use of services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Home address and national identity card details (for identity verification)
• Financial information — bKash, Nagad, Rocket, Upay or bank account details
• Username and password

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Session duration and details of pages visited
• Gaming activity history — information on bets, wins, and losses
• Records of deposit and withdrawal transactions

2.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and payment processing, we may sometimes receive information from authorised third parties. This information is always collected in accordance with applicable laws and regulations.

cv666 live uses your information only for specific and legitimate purposes. We never use your information for unnecessary or unrelated purposes.

3.1 Service Operation and Improvement

• Creating, managing, and securing accounts
• Processing deposits, withdrawals, and other financial transactions
• Personalising the gaming experience and presenting relevant offers
• Monitoring and improving platform performance

3.2 Compliance with Legal and Regulatory Requirements

• Verifying user age (ensuring the 21+ age requirement is met)
• Implementing anti-money laundering (AML) and fraud prevention measures
• Handling dispute resolution and audit processes
• Following applicable regulations and government directives

3.3 Communication and Customer Support

We use your email and mobile number to contact you about important service-related matters. This includes transaction confirmation messages, security alerts, OTPs, and support via live chat.

We give the highest priority to the security of your personal information. cv666 live uses industry-standard technical and organisational measures to protect your information from unauthorised access, modification, or disclosure.

4.1 Technical Security Measures

• Data transfers are secured through SSL encryption
• Passwords are stored using industry-standard hashing algorithms
• Sensitive financial information is stored in encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active

4.2 Data Retention Period

Your information is retained for as long as necessary to meet legal obligations. Transaction-related data may be kept for a defined period even after an account is closed. Once that period ends, the data is securely deleted or anonymised.

4.3 User Responsibilities

To keep your account secure, use a strong password and do not share it with anyone. If you suspect any unauthorised access, contact us immediately.

cv666 live does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in the following situations to provide our services.

5.1 Service Providers

Limited information necessary to carry out their work is shared with trusted service providers handling payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and technical infrastructure management. These providers are contractually bound to uphold our privacy standards.

5.2 Legal Authorities

We may provide information to the relevant authorities when required to comply with a court order, government request, or applicable law. Any such disclosure is made within a legal framework and limited to the minimum amount necessary.

5.3 Game Providers

Session-related technical data may be shared with game studios such as Evolution, Pragmatic Play Live, PG Soft, and JILI to ensure the gaming experience functions correctly. This data is not used for any purpose beyond operating the games.

cv666 live uses cookies and similar tracking technologies on its website. These help improve website functionality and personalise the user experience.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and saving language preferences. The website cannot function properly without them, so they cannot be declined.

6.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and display settings. They help provide a more convenient experience on each visit.

6.3 Analytical Cookies

Analytical cookies are used to understand how users interact with our platform. This information is processed in aggregated form and is not used to identify any individual. You can manage cookies through your browser settings.

You have specific rights over your personal information. cv666 live respects these rights and supports you in exercising them through the appropriate process.

7.1 Right to Access

You may ask at any time what information we hold about you, why we hold it, and how it is being used. We will provide full details within a set timeframe after receiving your request.

7.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you can correct it by going to your account settings or by contacting us. Keeping accurate records is in our mutual interest.

7.3 Right to Erasure

In certain cases you may request that your personal information be deleted. However, some data may need to be retained for a defined period due to legal obligations or ongoing disputes.

7.4 Right to Data Portability

Where applicable, you may request your data in a structured, machine-readable format. Please contact our support team regarding this.

As part of our Responsible Gaming policy, users may limit their gaming activity or temporarily suspend their account. Even after these measures are applied, your core information will remain stored for legal reasons.

All services on cv666 live are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place during the registration process. If we become aware, or are informed, that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If you suspect that a minor in your family is using our platform, please notify our support team promptly.

This privacy policy may be updated from time to time as a result of legal changes, expansion of services, or improvements to security standards. When changes are made, the "Last Updated" date at the top of the document will be revised.

For significant changes, we will notify you by email to your registered address or through a notice on the platform. Continued use of our services after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly before using our services. To learn more about us, read our About Us page.

If you have any questions, requests, or complaints about the privacy policy, please contact our support team. We provide service in Bengali and English 24/7.

10.1 Contact Methods

• Live Chat: Connect directly via live chat from any page on the website — 24 hours a day, seven days a week
• Email: [email protected] — for important requests and detailed enquiries

10.2 Complaints Process

When a privacy-related complaint is submitted, we will review it within a set timeframe and respond to you. Our goal is to resolve all complaints fairly and promptly.

Visit our FAQ section for answers to common questions — many frequently asked questions are answered in detail there.